Hello, my name is

Marcelo Martins

Imbuing user-centered solutions through observation & iterative product testing!

Design Thinking is a process used to understand the user needs, refine the product vision, roadmap, and implementation strategies through cross-collaboration, user testing and rapid iterative updates.

Figma Files

Design System

Used to standardize branding and components in mobile and web products, speed up design, development and maintaince of digital products accross the organization.

CoinZoom Mobile App

iOS Mobile App design displaying the customer journey and the app features for managing account funds, crypto wallets, and money remittance around the world.

CoinZoom Cash: Bitcoin ATM Killer

CoinZoom Cash allows customers to instantly make cash or debit card deposits at local retailers to purchase cryptocurrencies without the Bitcoin ATM fees.

Design Thinking Process

My Design Thinking process customzation I use to optimize the product design cycles that also includes best-practices and supporting UX team guilds.

T-Mobile SAAS Payment Processing

T-Mobile SASS & PAAS B2B2C payment processing solution including full asset customizaion, multi-language options, currencies, and internationlization features.

Heartland-ProPay SAAS Integration

Heartland-ProPay B2C SAAS merchant boarding and payment API integration delivered through multiple device resolutions (desktop, tablet, mobile) and reporting capabilities.

Case Studies

Custom Design Thinking Process & SME Guilds

I've managed the implementation of a customized Design Thinking Process focused on increasing the agile design and development process that includes especial SME guilds on Persona Library, Design Systems, and Accessibility.

Launched:
06/30/2020
URL:
Role:
UX Manager
Tools:
  • • Sketch & Figma
Concepts:
  • • Design Thinking Process
  • • Design Sprints - GV
  • • IBM Design Thinking


T-Mobile GoPoint mPOS SAAS

This is a B2B2C mPOS SaaS product I've managed, researched, sketched, wireframed, designed mockups for, and developed to allow partners such as T-Mobile to leverage TSYS's payment processing capabilities that was built as a white-labeled for multilingual, multicultural and currency options.

Launched:
10/01/2019
Live URL:
Role:
Director of Product Design & UX
Tools:
  • • InVison, Axure Prototyping
  • • Adobe CC (Photoshop, Illustrator, XD)
  • • Visual Studio 2017
  • • Microsoft Azure Cloud
  • • HTML, SCSS, CSS, Javascript, Razor
  • • Google Optimize (A/B Testing)


TSYS-ProPay Digital Wallet App

Designed to leverage payment processing services to large number of Partners at many different verticals. Includes single sign-on security, product assortment, role based control, team management, language choices, SLA and supporting customer services.

Launched:
05/01/2018
Prototype:
Live URL:
Role:
Principal UX/UI Lead & Product Designer
Tools:
  • • Adobe CC (Photoshop, Illustrator, XD)
  • • Axure Prototyping
  • • Visual Studio 2017
  • • Microsoft Azure Cloud
  • • HTML, SCSS, Javascript, Razor
  • • Google Optimize (A/B Testing)


Merrick Bank Digital Wallet App

Designed to to allow Customers to manage their credit card account for reviewing credit balances, pay their monthly bills, and credit a FICO® score.

Launched:
03/01/2014
URL:
Role:
UX/UI Lead & Product Designer
Tools:
  • • Adobe CC (Photoshop, Illustrator)
  • • InVision


Old vs. New UX Redesign Sequence

Explanation coming soon...

Launched:
03/13/2019
URL:
Role:
Principal UX Product Designer & Developer
Tools:
  • • Adobe Photoshop & Illustrator
  • • UX Research
  • • Data Sources & Analysis
  • • POC A/B Testing

Customer Satisfaction UX Research

This is a research conducted with 50 people used to test different scale ratings and iconography. The test did not take into account age, gender, ethnicity, wealth or education. It was an insightful study on what people prefer when it comes to a rating scale.

Launched:
03/18/2019
URL:
Role:
Principal UX/UI Lead & Designer
Tools:
  • • Adobe Photoshop & Illustrator
  • • Microsoft Azure Cloud
  • • HTML, SCSS, Javascript
  • • Google Optimize (A/B Testing)


Interesting Videos

Typography: Cooper Black

This is a very interesting video discussing the history, design and multiple applications of the Cooper Black font type throughout the years.

How Toyota Got So Big

Toyota's history and how some early design principles and innovation concepts, including Kanban & Kaizen have influenced many other industries.

Toyota's Production System

Toyota's process improvements in customer understanding, quality control, and training to innovate its global manufacturing.

Quality vs Speed

I love these 7 tips to increase both quality and speed with a process that you can apply to any situation to get the best outcome.

About Me

I’m an entrepreneurial UX thinker and creative UI Developer who employs user-centered designs to solve complex issues and turn them into simple and pleasant experiences.

  • Bed
    5.5
    Nightly Sleep
  • Trphy
    129
    Kudos Received
  • Wrench
    193
    Problems Solved
  • Meals
    255
    Skipped Meals
  • Songs
    3329
    Songs Listened to

Me in a Nutshell

I am a Director of UX & UI Lead Engineer with extensive knowledge in web product development (data analysis, ideation, wire framing, rapid prototyping & minimum viable product) in addition to branding (design, penetration & recognition), website design and development focused on B2B & B2C User experience, content strategy through Organic Search Engine optimization, Paid advertisement (PPC, AdWords), Lead Generation campaigns, HTML Email Marketing, Web Analytics & KPI reporting. My skills allow me to successfully and timely develop branding strategies, deploy complex web & mobile applications, emails campaigns for at lead generation, conversion and nurturing.

Specialties: Team Management, User Experience and Interface (UX/UI) Design based on HCI, Web Analytics, Search Engine Marketing, Online Branding Management, Adobe SiteCatalyst & Test&Target Implementation, Ecommerce Integration, Email Marketing, Project Management, Scrum & Agile Development.

My Skills

UX Reserach & Data Analysis

Journey Flow & Wireframe

Rapid Prototyping

High Fidelity Design

UXPin & InVision

Adobe CC

HTML5, SCSS/SASS, CSS & Javascript

.Net MVC & Razor

SEO & Globalization

Project & Budget Management

Product Delivery

Portfolio

  • All
  • SaaS
  • Web
  • Design
  • Mockups
  • Print
T-Mobile GoPoint Enterprise Payment Processing

T-Mobile GoPoint

Web: https://Merchant-Portals.com

Launched: Apr 1, 2019

ProPay's Global Disbursement Website

ProPay's Global Payments

Web: https://ProPayPayments.com

Launched: July 31, 2017

ProPay's Developer Community

ProPay Developer

Web: https://developer.propay.com

Launched: September 30, 2016

ProPay

ProPay UI Guidelines

ProPay Main Website

ProPay Website

Web: https://www.propay.com

Launched: March 22, 2017

Sfihas Brazilian Pies Website

Sfihas, Brazilian Pies

Branding & Web: http://Sfihas.com

Launched: October 31, 2016

Email Service Access

Responsive Email Service Access

Web: http://marcelomartins.me/UX/email-system

Merrick Bank Direct Mail Offer

Merrick Bank Mail Offer

Web: https://mailoffer.merrickbank.com

Merrick Bank Direct Mail Offer

Merrick Bank Secured Card

Web: https://securedcard.merrickbank.com

Marcelo Martins

Business Card

Print: Mendoza Business Card

Meet Sfihas

Print Offer

Print: Meet Sfihas Offer

Meet Sfihas

Print Offer

Print: Meet Sfihas Offer

Meet Sfihas

Print Offer

Print: Meet Sfihas Offer

EvoLeads Business Card

EvoLeads Business Cards

Branding & Printing

ProPay Developer 1.0

ProPay Developer 1.0

Design Mockup: https://developer.propay.com

Launched: July 31, 2016

ProPay

ProPay Developer 1.1

Design Mockup: https://developer.propay.com

Launched: July 31, 2016

ProPay

ProPay Developer Mockup 1.2

Design Mockup: https://developer.propay.com

Launched: July 31, 2016

Illustration: Sfihas Triglo

Illustration: Sfihas Triglo

Illustration

My Experience

Global Payments

Current-2014

Director of Product Design & UX

- Collaborated with executive leadership, stakeholders, and various cross-functional teams; - Provided design leadership, hired, coached & mentored UX team members...

Merrick Bank

2014-2006

Sr. UI & Product Design

- Managed the product design of 6 different credit card applications and 1 mobile app;
- Implemented & managed Google Analytics, Adobe Experience Manager, and Adobe Target...

UVU

2006-2001

Sr. UX Designer & SEO

- Collaborated in researching & designing the 1st nationwide aviation degree online;
- Attended nationwide events to recruit students, conduct in-person surveys & test features...

Alcala Law

2004-2006

Marketing Manager

- Developed branding guidelines and designed marketing materials;
- Designed & maintained website content & increased search engine positioning...

Testimonial

Mark Waddoups

Mark Waddoups

Director of Product Management

"Marcelo has one of the most unique blends of any UX/UI Engineer I have ever worked with in my career. He not only has a great eye for design and the front-end programming skills to create great user-driven interfaces but he also has an online marketing background. This helps Marcelo take a data-driven approach to designing "customer experiences" rather than just nice looking features."

Robert Stevens

ROBERT STEVENS

VP, Sr. Compliance Manager

"I have had the privilege of working with Marcelo on a high profile project back in 2007 in which he built a user-friendly web interface for a decisioning and scripting tool I developed to aid collectors in collecting debts. He did a marvelous job translating my logic into a very elegant tool still in use today."

Peter Ngai

Peter Ngai

IBM Customer Service Manager

"Mr. Martins is extremely passionate about his career and approaches every project with great enthusiasm. He has always been a leader with his online marketing, SEO, development and design work. Marcelo takes great pride in his work. He always strives to improve his skills and is on the lookout for new ways to expand his talents. Resourceful and bright, Marcelo is a wonderful member of my team."

Scott Foster

Scott Foster

AVP, Network and Security Manager

"Marcelo pays extreme attention to detail. He is a team player and is eager to educate fellow colleagues. His talents are second-to-none when it comes to in-depth knowledge of web design and search optimization. He has a keen eye for finding the most obscure issues and resolving them quickly and effectively. He is constantly working to improve existing processes and procedures. He is a self-starter and manages his own time effectively."

Robert Robinson

Robert Robinson

Network Engineer

"Marcelo is detail oriented. He understands web development, web design, and marketing. Marcelo understands the components and infrastructure needed to make a website successful in search engines and appealing to customers. Marcelo is humble and easy to work with."

GET IN TOUCH

Contact me to understand how I can lead the end-to-end UX & Product Design process, and build innovative UX team to deliver real-world solutions.